Emma is a Senior Solicitor at Specters and KLS Law, specialising in regulatory compliance and complaints, alongside managing Personal Injury Teams. With over 27 years of post-qualification experience, Emma’s career has evolved from Family Law to Personal Injury, with significant involvement in practice management and compliance. Her role is pivotal in ensuring that Specters and KLS Law operate within ethical and legal frameworks while delivering exceptional client service.
Education and Background:
- Undergraduate Degree:
- Law at Leicester University, graduating with a 2:1
- Postgraduate Education:
- Legal Practice Course at The College of Law, Chester
- Professional Experience:
- Completed training contract with a small high street firm in Birkenhead
- Joined Specter & Grant as a Family Law Solicitor
- Retrained as a Personal Injury Solicitor due to changes in Legal Aid
- Became a Partner at The Specter Partnership in 2005 and KLS Law in 2008
- Appointed Compliance Officer for Legal Practice in 2011
Specialisation and Expertise:
- Specialisation:
- Regulatory compliance and complaints handling
- Expertise:
- Ensuring ethical and compliant practices within Specters and KLS Law
- Managing Personal Injury Teams and addressing complex legal challenges
Notable Achievements:
- Career Progression:
- Transitioned from Family Law to Personal Injury, adapting to changes in Legal Aid
- Developed expertise in compliance and practice management, becoming a Partner and later Compliance Officer
Approach to Client Service:
- Client Care:
- Treats clients and feedback with respect, maintaining honesty and transparency
- Works collaboratively with clients to find suitable solutions and meet their needs
- Communication:
- Engages with clients and their families early in the process to ensure clear and effective communication
Case Details:
- Strategies:
- Implements thorough evaluation and problem-solving techniques to address client issues
- Utilises a network of experts to support client cases and ensure comprehensive legal representation
Personal Insights:
- Rewards:
- Finds satisfaction in achieving suitable outcomes for clients and solving problems within the firm
- Enjoys working with staff to enhance their skills and resolve complex legal issues
Future Aspirations:
- Goals:
- Continued focus on regulatory compliance and practice management
- Ensuring the firm’s long-term success through ethical practices
- Aims to mentor and support the next generation of legal professionals
Daily Tasks:
- Regulatory Compliance:
- Monitoring and ensuring the firm’s adherence to legal and ethical standards.
- Providing advice to staff on regulatory matters and conduct.
- Drafting agreements and policies to maintain compliance with regulations.
- Liaising with the SRA (Solicitors Regulation Authority) and the Legal Ombudsman as required.
- Complaints Handling:
- Managing and resolving client complaints effectively.
- Identifying issues raised by clients and finding appropriate solutions to ensure client satisfaction.
- Practice Management:
- Involvement in the management of Personal Injury Teams A and B in Warrington.
- Chairing the Complex Claims Committee, assisting fee-earners with challenging cases.
- Conducting practice management activities such as introducing implementing policies and procedures, dealing with Practising Certificate Applications and Firm Accreditations.
- Client Interaction:
- Engaging with clients and their families to ensure clear communication and understanding of their needs.
- Team Support:
- Working closely with staff to solve problems and provide support on complex files.
- Mentoring and training staff to enhance their legal skills and knowledge.